This policy explains how cancellations and refunds work for services provided by Quavento Technologies. Because our work is custom professional services, refunds depend on the work already completed. Your signed proposal or agreement may set specific terms for your engagement; where it does, those terms apply.
1. Fixed-scope projects
Projects such as websites, online stores, apps, software and branding are billed in milestones set out in the proposal.
- Before work starts: if you cancel in writing before we begin work, we refund the advance paid, less any third-party costs already committed on your behalf.
- After work starts: fees for milestones completed or in progress are non-refundable. Any amount paid for future milestones on which no work has begun is refunded.
- Delivered and approved milestones: once a milestone has been delivered and approved, or used in a live environment, its fee is not refundable.
2. Monthly retainers
Ongoing services such as SEO, social media management, paid media management and maintenance are billed monthly in advance.
- You can cancel a retainer with the notice period stated in your proposal, or 30 days' written notice if none is stated.
- Fees for a month in which work has started are not refundable.
- If you have prepaid for future months, fees for months that have not started are refunded after the notice period.
3. Third-party costs and ad spend
Amounts paid to third parties, such as domain names, hosting, software licences, themes, plugins, apps, stock media and printing, are not refundable by us once purchased, because they are subject to the supplier's own terms. Advertising budgets are paid directly to platforms such as Google and Meta from your own account, and any refund of unspent budget is handled by that platform.
4. If we cannot deliver
If we are unable to complete an engagement for reasons within our control, we will refund fees paid for work that has not been delivered.
5. How to request a cancellation or refund
Email office@quaventotechnologies.com with your name, company, project or invoice reference and the reason for your request. We will acknowledge it within 5 business days. Approved refunds are made to the original payment method within 15 business days of approval.
6. Questions and disputes
If you are unhappy with our work, please tell us first: most issues can be fixed through revisions or a change of approach. Disputes are handled as described in our Terms & Conditions.
- Quavento Technologies
- 8/8/5/49, No 5, Karve Nagar Rd, Dnydeep Colony, Hingne Budrukh, Karvenagar, Pune, Maharashtra 411052, India
- Email: office@quaventotechnologies.com
- Phone / WhatsApp: +91 87678 09394
Questions about this policy?
Contact Quavento Technologies, 8/8/5/49, No 5, Karve Nagar Rd, Dnydeep Colony, Hingne Budrukh, Karvenagar, Pune, Maharashtra 411052, India.